Shipping policy
Shipping Policy
At Golden Wren, we take care in preparing and packing each order so it arrives ready to be enjoyed.
Where We Ship
Golden Wren currently ships to addresses within the United States only.
We hope to expand our shipping options in the future. Any changes to the destinations we serve will be reflected on our website and at checkout.
Processing Times
Orders are typically processed and shipped within 2–3 business days after your order is placed.
Processing times may occasionally be extended during holidays, periods of high order volume, or planned shop closures. When possible, temporary changes to our normal processing time will be communicated on our website or during checkout.
Business days do not include weekends or federal holidays.
Shipping Rates
Shipping charges, when applicable, are displayed at checkout before you complete your purchase.
Because Golden Wren offers products ranging from note cards and other Original Designs to one-of-a-kind Curated Finds, shipping costs may vary depending on the size, weight, destination, and packaging requirements of your order.
Delivery & Tracking
Once your order ships, tracking information will be provided when available.
Delivery times shown by shipping carriers are estimates and may vary due to weather, carrier delays, holidays, or other circumstances outside our control.
Shipping Addresses
Please review your shipping address carefully before submitting your order.
If you notice an error after placing an order, contact us as soon as possible at hello@goldenwrenco.com. We’ll do our best to help before the order ships, but we may not be able to change or redirect a package once it has been transferred to the shipping carrier.
Damaged, Lost or Incorrect Orders
We take care in packing every Golden Wren order, but occasionally something may go wrong during shipping.
If your order arrives damaged, you receive the wrong item, or you experience another delivery issue, please contact us at hello@goldenwrenco.com as soon as possible so we can help.
If an item arrives damaged, please keep the item and its packaging. We may ask for photographs of the item, shipping box, and packing materials to help us understand what happened and determine the appropriate resolution.
Please see our Return & Refund Policy for additional information about returns, damaged items, and refunds.
Questions
If you have questions about shipping or an order, please contact us at: hello@goldenwrenco.com.