Refund policy

Return & Refund Policy

We hope you love your Golden Wren purchase. If something isn’t quite right, please let us know. We accept returns on eligible items within 30 days of delivery.

Returns

To be eligible for a return, your item must be returned in the same condition in which you received it, without additional wear, damage, or alteration. Please contact us at hello@goldenwrenco.com within 30 days of delivery to request a return. 

Once your return is approved, we’ll provide instructions for sending your item back to us. Please contact us before returning an item so we can make sure your return is handled properly. Once your return is approved, please ship your item back within 14 calendar days using the return instructions provided.

For standard returns, customers are responsible for return shipping costs. Original shipping charges, if any, are nonrefundable.

Curated Finds

Many Golden Wren Curated Finds are pre-owned, vintage, discontinued, or one-of-a-kind pieces. Part of their character may include signs of age or previous use, and we do our best to clearly describe and photograph each piece so you know what to expect.

Please review the photographs, measurements, and condition information in the listing before purchasing. Condition details that are clearly disclosed in the listing are considered part of the item’s described condition.

Eligible Curated Finds may be returned within our standard 30-day return period.

Returning Fragile Items

We take special care in packaging fragile pieces for safe delivery, and we ask that the same care be taken when returning them.

If you're returning glassware, ceramics, or another delicate item, we strongly recommend reusing the original box and protective packing materials whenever possible. If those materials are no longer available, please use a sturdy box with sufficient wrapping and cushioning to protect each piece during transit.

Customers are responsible for securely packaging items for return shipping. We recommend using a trackable, insured shipping service and retaining your shipping receipt until your return has been processed. We're happy to offer packing guidance if you have questions.

Returned items must arrive in the same condition in which they were received, without additional wear or damage. If an item is damaged during return shipping, the return may not qualify for a full refund. We will review the circumstances of any shipping damage before determining refund eligibility.

These conditions apply to standard customer-initiated returns. If your order arrives damaged or incorrect, please refer to our Damaged or Incorrect Orders section, and we'll work with you to make things right.

Note Cards & Original Designs

Standard Golden Wren Note Cards and Original Designs may also be returned within 30 days of delivery, provided they are unused and returned in their original condition.

Customized or personalized products, including note cards customized specifically for you, are final sale because they are created especially for the individual customer.

Of course, if there is a problem with a customized order because of an error on our part or it arrives damaged, please contact us and we’ll make it right.

Damaged or Incorrect Orders

We take care in preparing and packing every Golden Wren order, but occasionally something can go wrong in transit.

If your order arrives damaged, you receive the wrong item, or there is another problem with your order, please contact us at hello@goldenwrenco.com as soon as possible. If an item was damaged during shipping, photographs of the item and packaging may help us resolve the issue. If a return is necessary because an item arrived damaged or we sent an incorrect item, Golden Wren will cover the reasonable return shipping costs.

We’ll work with you to make things right.

Items That Cannot Be Returned

We’re unable to accept returns on customized or personalized products, gift cards, and items specifically marked Final Sale.

If you’re unsure whether an item is eligible for return, feel free to contact us before purchasing.

Exchanges

Because many Golden Wren Curated Finds are one-of-a-kind, we generally aren’t able to offer direct exchanges.

If you’d like something different, you can return an eligible item and place a new order for another piece.

Refunds

Once we receive and inspect your return, we’ll let you know when your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time for the funds to appear in your account.

For standard returns, original shipping charges are nonrefundable. If there was a problem with your order—such as an item arriving damaged or an incorrect item being sent—we’ll work with you on the appropriate resolution.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at hello@goldenwrenco.com.